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Studies on Workers with Disabilities

An interesting article in the Journal of Sustainable Tourism, summarizes results from related studies on workers with disabilities. Some insights are:

  • The potential effects of employing PWD (people with disabilities) on safety, cost, efficiency, service quality and management were investigated. Potentials and limitations of people with different types and degrees of disabilities with regard to jobs in the hospitality industry were also questioned. A notable guiding principle emanating from this study is that hiring of employees should be based on merit, suitability and capability of the candidate, regardless of the presence or degree of disability. (25 May 2010-3 stage Delphi study)
  • A global challenge faced by PWD is to find and maintain satisfactory
    jobs. PWD are largely excluded from the labor market, which also leads to exclusion from social life (Barnes & Mercer, 2008).
  • Effective diversity management involves the consideration of all such dimensions. Disability, as one of these dimensions, merits detailed investigation for better recognition and efficient human resource management. (Baum, 2007)

Workers with disabilities in Tourism

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