Archive for July, 2011

Immigration Consultants must be Registered

Recent changes to the Immigration and Refugee Protection Act (IRPA) require that all representatives used at any stage of an immigration application or proceeding be members in good standing of a provincial bar, the Chambre des notaires du Québec, or the governing body for immigration consultants, as designated by the Minister of Citizenship, Immigration and Multiculturalism

This means it will be illegal for anyone to operate in Canada as an unauthorized representative at any stage of an immigration application or proceeding. There will be some transitioning while applications for registration are submitted to meet this new standard. Eventually, individuals contravention of the IRPA and liable by providing immigration consulting without registration can be  fined of up to $100,000 and/or to imprisonment for up to two years.

Jason Kenney, Canada’s Minister with the authority to designate the regulatory body says the legislation is important because “Crooked immigration consultants pose a threat not only to their victims, but also to the integrity of our immigration system…This new legislation will help us protect people wanting to immigrate to or stay in Canada, as well as the integrity of Canada’s immigration system.”

This improvement will save many would be immigrants from getting incorrect information for large unrecoverable fees.

Click for FAQs and background on B-35

Click to review the Canadian government\’s advice for immigrating




Thinking about your Customers is key to AODA Compliance

Reflecting on how your business policies affect customers is the key to making changes to meet the AODA. Debbie Kirwin, Chair of the town of Huntsville’s Accessibility Advisory Committee, gives these examples:

  • A store may make exceptions for customers with disabilities in its policy because their fitting rooms are not

wheelchair accessible.

  • A college may establish procedures to address the needs of students, including

students with disabilities, in registration for courses. Students can register in person,
online, by mail or through an electronic telephone service. Students may also contact
the Registrar’s office for assistance.

  • A grocery store with very narrow aisle space may establish a practice of keeping display

racks and products out of the middle of its aisles to make the store accessible for
customers using wheelchairs and walkers.


Many of  these changes make sense and will enhance your service to all customers, regardless of their capabilities.

Click for article

Guidelines on Customer Service Standards in AODA