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Thinking about your Customers is key to AODA Compliance

Reflecting on how your business policies affect customers is the key to making changes to meet the AODA. Debbie Kirwin, Chair of the town of Huntsville’s Accessibility Advisory Committee, gives these examples:

  • A store may make exceptions for customers with disabilities in its policy because their fitting rooms are not

wheelchair accessible.

  • A college may establish procedures to address the needs of students, including

students with disabilities, in registration for courses. Students can register in person,
online, by mail or through an electronic telephone service. Students may also contact
the Registrar’s office for assistance.

  • A grocery store with very narrow aisle space may establish a practice of keeping display

racks and products out of the middle of its aisles to make the store accessible for
customers using wheelchairs and walkers.


Many of  these changes make sense and will enhance your service to all customers, regardless of their capabilities.

Click for article

Guidelines on Customer Service Standards in AODA


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